Join CCMS in celebrating International Conflict Resolution Day on October 15, 2020!

Communities globally take part in the annual celebration during the third week of October, in order to honour, promote and increase awareness...

Looking for answers

Dear CCMS, I am a proud CAF member and lesbian. I have served for two years and plan to...

Conflict and Complaint Management Services during Force Health Protection

We remain prepared and ready to assist! During these new and very challenging times, Canadians, DND and other...

Conflict and Complaint Management Resolutions Training Postponed

Are courses like Resolving Conflict Effectively (RCE) and Conflict Management for Leaders (CML) affected by the pandemic? Yes....

Returning to work at ease

I’d like to feel more at ease when we return to work as usual. Now that I’m at home and have...

What training options do you provide at this time?

I’d like to take advantage of the change of pace to improve my effective communication and conflict resolution skills. What training...

Digital Conflict Coaching

I have a particular situation that I will need to deal with when we resume normal operations, but I need some...

Are the Conflict & Complaint Management Services centres still open?

During this period of self-isolation and social distancing in response to the coronavirus pandemic, it’s tempting to forget about workplace conflicts and...

Harassment: Respondent Rights and Responsibilities / Harcèlement : Rôles et responsabilités de l’intimé

Dear CCMS: I am the named respondent in a harassment complaint. I am distraught about this and feel that this is...

Conflict coaching for assertiveness / Coaching vers un style de résolution de conflits assuré

Dear CCMS: I regularly receive feedback that I am aggressive, rude and abrupt.  I am trying to get my point across, but...

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